Usage Data Dashboard

Gain insights into your chatbot's usage data across various integration sources with the analysis dashboard.

Analysis Dashboard

Access your Analysis dashboard via the URL https://www.chat-data.com/chatbot/{chatbotId}/dashboard/analytics. This dashboard provides insights through lots of aggregated metrics:

• Conversations Number
• Messages Number
• Upvotes/Downvotes Number
• Leads Number
• Message Credit Usage
• Hourly Distribution of Chats (UTC Zone)
• World Distribution of Chats
• Topics of User Messages

All of these metrics are aggregated over the day and can show as a date timeline graph or a bar chart.

Overview Statistics

The overview statistics section shows the total number of conversations, leads, messages, and message credits usage over the selected period.

Message Credit Usage

This chart tracks the usage of message credits by your chatbot, displayed on a daily basis over the selected period.

Timeline

Bar Chart

Message

This chart tracks the user messages over the selected period.

Timeline

Bar Chart

Hourly Distribution of Chats (UTC Zone)

This graph illustrates the average distribution of chats throughout a day, segmented into hourly intervals over the selected period.

Topics of User Messages

This graph shows the topics of user messages over the selected period. By default, we have curated 50 topics from various industries. You can customize these topics in the Settings > Analysis tab to better match your business needs, which will improve the accuracy of topic classification. For more details, please check the Topics of User Messages page.

Timeline

Bar Chart

Chats

This graph shows the number of chats over the selected period. One chat is the conversation thread which contains multiple messages.

Timeline

Bar Chart

Leads

This graph shows the number of collected leads over the selected period. A lead is a user who submitted their information to your chatbot.

Timeline

Bar Chart

Upvotes/Downvotes

This graph shows the number of upvotes and downvotes over the selected period.

Timeline

Bar Chart

World Distribution of Chats

This graph displays the geographic distribution of users interacting with your chatbot, categorized by country over the selected period.

Bar Chart