Advanced Features

Export Chatbots Conversations and Leads

Search and export conversations and leads from your chatbot for a given period.


Search Conversations and Leads

You can search any messages or lead information by typing any keywords in the search bar, such as phrases appearing in the conversation or email of the leads.

Search Conversations and Leads

Export Conversations

To export past conversations, visit the Chat Logs panel at: https://www.chat-data.com/chatbot/{chatbotId}/dashboard/chat-logs. Here, you can apply filters to sort conversations based on their sources or whether they include leads. Additional filters, such as human live chat involvement, will become available after the feature launches.

Export Conversations

Important Insight

  • Entry Plan: Chat messages are deleted after 180 days.
  • Standard Plan: Chat messages are deleted after 360 days.
  • Professional Plan: Chat messages are deleted after 720 days.

Export Leads

Export previously collected leads via the Leads Dashboard at: https://www.chat-data.com/chatbot/{chatbotId}/dashboard/leads.

Export Leads

Previous
Set Up Notifications