Multiple Conversations

You can enable multithread conversations in the Settings > Chatbot Interface setting. After enabling this feature, the end customer can switch between chat threads without losing context, improving multitasking and efficiency.

We recommend enabling the persistent conversation options as well when you enable the multithread conversations feature, so that all conversations are retained in the user's browser across different sessions and tabs.

With the multithread conversations feature, the end customer can:

1. Switch between chat threads without losing context
2. Search through all conversations across different threads to find the information they need
3. Delete any conversation thread at any time
4. Receive notifications when a human agent sends a new message while the customer is in the multithread panel