Advanced Features
Save Chat History in Your Own Storage
In specific scenarios, particularly within the medical healthcare industry, you might prefer not to have Chat Data access the conversation history of your chatbot, ensuring that only you have visibility into these interactions. You can deactivate the chat history storage feature in the chatbot settings and utilize a webhook to transmit chat conversations to your server in real time, where it can be stored in your own HIPAA-compliant data storage.
How to Exclusively Save Chat History in Your Own Storage
Step 1: Disable Chat History Storage in Chat Data
For medical-chat models, we automatically disable the retention of chat histories to comply with HIPAA regulations. Additionally, you can configure a custom chatbot with your specialized medical knowledge base and deactivate chat history storage through the Security settings tab. 
Step 2: Transfer Chat History to Your Own Storage
Employ the webhook feature to capture chat events from your chatbot in real time. You can then store these conversations securely in your own data storage by following the webhook setup process.
Frequently Asked Questions
Why would I save chatbot conversations in my own storage instead of Chat Data?
Compliance-sensitive cases such as healthcare, where you may want Chat Data to avoid retaining conversation history and instead keep those records only in your own secure storage.
How do I stop Chat Data from storing chat history?
You can disable chat history retention in the chatbot's Security settings. The page also notes that medical-chat models automatically have chat history retention turned off for HIPAA compliance.
How do I move chat conversations into my own database or storage system?
Use Chat Data webhooks to send chat events to your server in real time, then store those conversations in your own infrastructure by following the webhook setup flow.
Is this approach intended for HIPAA-compliant workflows?
Yes. This setup is intended for healthcare-style workflows where conversations are stored in your own HIPAA-compliant data storage.