IP Blocklist and Allowlist Security

Manage your chatbot's security and access control through IP-based blocklists and allowlists. This feature helps you:

• Block malicious users and prevent spam
• Restrict access to specific countries
• Limit usage to authorized networks (e.g., company IP ranges)

How Blocklist and Allowlist Works

The blocklist and allowlist system follows this logic:

1. Blocklist Check:

   • First, we check if the user's IP address or country is in the blocklist
   • If found in blocklist → User is blocked from accessing the chatbot
   • If not in blocklist → Continue to allowlist check

2. Allowlist Check:

   • If allowlist is empty → All users are allowed (not in blocklist)
   • If allowlist has entries:
     • User must be in allowlist to access chatbot
     • Even if in allowlist, user is still blocked if they are in blocklist

How to Set Up Blocklist and Allowlist

You can go to the Settings page and select the Security tab to add your blocklist and allowlist as shown below.

Or you can directly block or unblock certain IP addresses directly in the Chat Logs dashboard, Leads dashboard, and Live Chat dashboard where the IP address is shown.